Among my jobs, I held a position as a clerk in customer service of a company in the food industry.
After some time, I found that:
- we had 35 employees,
- which treated 150 orders per day for many customers,
- but each of we dealed an industry product.
That is to say, that Company X could buy several of our products, but treated with many of us. So one customer could have 6 files.
Welcome to the world of crazy!
This embarrassed me so much that I had the agreement from my superiors to implement a new system. Me, I have provide the time and them the equipment.
I have heard that the system was still the same to this day.